Shipping policy

Shipping Policy

PB-3 pieces are made to order. That means your order has two stages: production, then transit. Both are shown before you pay.

Production time

Nothing is made until it is ordered. Each product page states the production time for that piece, and your order confirmation restates it. When a Chapter opens, production time can extend with demand — if that happens, we will tell you rather than let you guess.

Transit time

Delivery time depends on your destination and the service selected at checkout. Available options, costs and estimated transit times are shown at checkout before payment.

Where we ship

We ship to Australia (our home market), New Zealand, the United Kingdom, the United States and Canada, and the European Union. Prices are shown in the currency for your region; our base currency is Australian dollars.

Duties and taxes

Any import duties or taxes applicable to your destination are calculated and displayed at checkout, so you can see the full cost before you pay.

Tracking

You will receive a confirmation when your order is placed and tracking details when it is dispatched. If tracking has not moved and you are concerned, email us.

Delays

Once a parcel is with the carrier, transit is out of our hands — customs, weather and carrier backlogs happen. We will help you chase it. If a parcel is lost or damaged in transit, contact us and we will make it right; see our Refund Policy.

Incorrect addresses

Please check your delivery address at checkout. We cannot redirect a parcel once dispatched, and we cannot cover a parcel delivered to an address you supplied incorrectly.

Contact

Club@pb-3.com — questions about shipping, production time, or a parcel in flight.